First order

Returns under the First Order Promotion Action:

Returns under the First Order Promotion Action: 1. Customers have the right to return products purchased as part of their initial order within 3 days of receipt of delivery. 2. Before initiating a return, the customer must first receive the package. 3. Refunds are only available for orders up to €500 or 430 GBP or […]

Who can buy at Matterhorn Wholesale?

The offer is addressed to business customers such as: stationary stores, online stores, online and stationary wholesalers, sellers with individual business activities.

Does registration cost me anything?

Setting up and having an account at Matterhorn Wholesale is and always will be free. We do not charge you for access to the integration files. We do not require you to register your credit card in the registration process. You pay only for purchased products and delivery costs.

Do I have to pay VAT?

Companies from the European Union VAT will be added to orders made by companies from European Union countries. If the company is registered in a country belonging to the European Union and has a valid EU VAT number, the invoice will be issued without VAT. The validity of the EU VAT number will be verified […]

Do I have to pay duty or tax when I order to a country outside of the EU?

Orders sent to countries outside the European Union are not subject to VAT on condition that they go through customs clearance, the cost of which will be added to the invoice. In our country, we do not add any other fees or taxes. Please contact your customs or tax administration if you want to know […]